Returns & Exchanges Policy

Returns & Exchanges Policy

At Racer.pk, we are committed to delivering high-performance activewear crafted to the highest quality standards. If you are not completely satisfied with your order, our Return & Exchange Policy allows hassle-free returns and exchanges within 7 days of delivery.

1. Exchange & Return Window

  • Customers may request an exchange or return within 7 days from the date of order delivery.
  • Requests initiated after 7 days will not be eligible for processing.

2. Product Condition Requirements

  • Original Tags Intact: Products must be returned in their original condition with all hangtags, labels, and packaging intact. Removing or altering tags invalidates eligibility.
  • Unused & Unworn: Items must be unworn, unwashed, odor-free, and clear of any stains or signs of use.

3. Refunds

Refunds are available for defective products or if you are dissatisfied with the fabric quality, provided the item is returned unused, unwashed, and with original tags attached within 7 days. All returns undergo inspection upon arrival at our warehouse before approval.

4. Sale & Promotional Items

Items purchased during sales, clearance events, or with promotional discount codes are final sale and non-eligible for cash refunds. They may only be exchanged for size variations subject to stock availability.

5. How to Initiate a Request

  1. Contact Us: Reach out to our customer support via WhatsApp or Phone at +92 317 5138436 or email racer.pk26@gmail.com.
  2. Provide Details: Share your Order ID, product details, reason for return, and clear photos showing the product condition and intact tags.
  3. Approval & Dispatch: Once verified, our team will provide return instructions and dispatch your replacement or process your refund upon receiving the package.

6. Shipping & Courier Logistics

  • Standard Exchanges: Return shipping fees are the responsibility of the customer.
  • Defective / Incorrect Orders: If you received a damaged item or wrong size/color due to our error, Racer.pk will cover all reverse and replacement shipping costs.
  • Replacement dispatches typically take 3–5 business days following inspection approval.

7. Contact Information

  • Call / WhatsApp: +92 317 5138436
  • Email Support: racer.pk26@gmail.com
  • Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM