Privacy Policy

1. General Overview

Racer.pk (“we,” “our,” or “us”) operates this e-commerce platform. This Privacy Policy outlines how we collect, use, process, and protect your personal data in full compliance with the laws of Pakistan, including the Prevention of Electronic Crimes Act (PECA) 2016, local consumer protection regulations, and international digital privacy standards.

2. Information We Collect

We collect personal information necessary to process orders and deliver a smooth shopping experience:

Order & Customer Data: Full name, phone number, delivery address, and email address provided during checkout.
Technical & Analytics Data: IP address, browser type, device details, and site usage activity collected automatically via secure analytical tools.
Transactional Details: Products ordered, delivery preferences, payment method chosen (such as Cash on Delivery), and order status.

3. Purpose & Legal Basis for Processing

We process your personal data strictly for legitimate operational purposes:

Order Fulfillment: Processing orders, issuing dispatches, and coordinating with third-party logistics and courier partners for Cash on Delivery (COD) nationwide shipments.
Customer Support: Responding to inquiries, tracking shipments, and handling exchanges or returns.
Legal & Regulatory Compliance: Fulfilling statutory tax, financial, and regulatory obligations under Pakistani law.
Direct Communication: Sending order updates, tracking links, and optional SMS/email promotional updates only when you explicitly opt-in or subscribe.

4. Data Security & Storage

Your personal data is stored on secure cloud servers protected by industry-standard firewall architectures and 256-bit Secure Sockets Layer (SSL) encryption technology. While no electronic storage method over the internet is completely immune to security threats, we implement strict administrative and physical controls to prevent unauthorized access, disclosure, or misuse.

5. Third-Party Service Disclosures

We do not sell, rent, or trade your personal information. Data is shared with external parties strictly on a need-to-know basis under these conditions:

Logistics & Couriers: Sharing recipient names, delivery addresses, and mobile numbers with logistics partners exclusively for order dispatch.
Legal Authorities: Disclosing personal data if explicitly mandated by court orders, law enforcement investigations, or legal statutes within Pakistan.

6. Cookies and Tracking Technologies

Our website uses standard functional cookies to maintain your shopping session, preserve cart items, and collect anonymous traffic statistics. You can disable or clear cookies through your browser settings, though doing so may limit certain functional features on our store.

7. Mobile & SMS Notifications

By entering your phone number at checkout or subscribing to marketing updates, you consent to receive transactional notifications (e.g., order confirmations, delivery updates) and occasional promotional offers. You can opt out of marketing messages at any time by replying “STOP” to any received text or utilizing the unsubscribe link provided.

8. Age of Majority

By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you are accessing this platform with the explicit consent of a legal parent or guardian.

9. Policy Amendments

We reserve the right to modify or update this Privacy Policy at any time. Any changes take effect immediately upon being posted on this site. We encourage you to review this page periodically to stay informed.